I would like to take a moment to mention how wonderful both Damir and Jim were in facilitating such a seamless purchase experience this week. Their professionalism, but more so their genuine care and attention to detail made the (often painful) task of purchasing a car not only pleasant but wholly enjoyable. It is a real tribute to yourself and your team that you have clearly instilled a great sense of pride within your business. It shows.
As a service provider myself, I have often been angered by businesses believing that people are not their business. Not only was this not the case with our experience, but it was clear that Damir was genuine, and caring throughout our dealings. He is a standout.
My sincere thanks again.
- Justin and Melanie King
"I am getting in touch with you just to let you know of our recent great experience at Co-op Toyota Kingston.
A week ago we picked up an ex demo Toyota Corolla Sport Hatchback in that beautiful citrus colour from Kingston. We had popped in a couple of days earlier just to have a look at purchasing a new vehicle, and noticed the Corolla sitting in the yard. We were met initially by Paul, then handed over to Jacques who demonstrated all the great features of the Corolla. What impressed us most of all was the lack of pressure to make a decision there and then, in fact this was the case with Paul also, and later David as well.
If it had not been for the way we were treated and the relaxed atmosphere at the Yard we would not have considered the purchase. And most of all it was because of Jacques that we did buy the car - had he not been as helpful, courteous, informative, and having a sense of humour that matched ours, the sale would not have occurred.
You have a wonderful staff at Kingston with whom you should be proud - they are a credit to your Company and Toyota. Thanks for the opportunity to purchase our new vehicle under such pleasurable circumstances! Wishing you every success."
- Malcolm & Sue
"I have been a customer of Co-Op since 2004 when I moved here from NSW. In that time I have purchased 4 Toyotas and 1 Lexus. I consider myself to be a 'good customer' and have always had my vehicles serviced at Co-Op Toyota.
I have always been impressed by the customer service I have received, in particular from Stuart Hawkesford, and Steve Westwood at Lexus. They are always customer focussed and very helpful and friendly all the time. Also Damir was very good when we bought our current Rav 4.
I am sending this message today though because I had my Rav 4 booked in for a 'safety check today at Kingston. It is going well but is not due for a service until January and as we are taking it on the mainland next week, I wanted to ensure that all was OK.
When I collected the car at 1pm, I was surprised and delighted when Cameron said to me "Rick has said he has done the safety check at no charge for me today."
So I'm writing to express my gratitude and thanks to all connected with Co-Op Toyota. I will certainly tell my friends of the excellent service I have received and no doubt will continue to receive from all branches of your business.
"Bought my shiny Rav 4 from Peter Mitchell, great service and really happy to be driving a Toyota, tempted to get an 86 now... "
- Megan Rozynski
"Absolutely love our Prado....thanks Tony."
- Lesley Allen
"Stuart is a great sales manager with an awesome team I myself have brought 2 new Toyota's from him in the last 6 years and my whole family has brought many more cheers for the great service."
- Luke Millar